01. About our Privacy Policy.

This Privacy Policy outlines how Swift Education & RPL collect, hold, use, and disclose your personal information. Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable. By providing personal information to us, you consent to our collection, hold, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us. We reserve the right, at our discretion, to change this Privacy Policy by posting the revised Privacy Policy on our website. By using our website and providing us with personal information, you acknowledge that you have read and agree to the revised Privacy Policy.

2. How do we collect and hold your personal information?

We may collect personal information either directly from you or from third parties. We may also collect personal information when you:

(a) submit a query via our website.(b) communicate with us through correspondence, email, or when you share information with us over the telephone or in person; or share information from social media platforms, services, and other permission-based marketing sites.

3. What personal information do we collect and hold?

In the process of conducting our business we are likely to collect and hold a range of personal information about you. The type of personal information we may collect, and hold include:

(A) Your name.(B) Email address.(C) Residential, mailing, and billing address.(D) Telephone and mobile numbers.(E) details of the services we provide to you or that you have enquired about, including any(F) Information about your previous work experience and educational qualifications.(G) Any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website.(H) Identity information. additional information necessary to deliver those services and respond to your enquiries.(I) Any other information that may be required to facilitate your dealings with us. We do store credit card information and will pass this information on to our bank or payment provider for processing.

4. Why and how do we use your personal information?

We may collect, hold, use, and disclose your personal information for the following purposes,

(A) Deliver our assessment services to you.(B) Produce aggregate data reports and trends.(C) Receive payment for our services.(D) Answer your queries and fulfil your requests for services.(E) Comply with our legal obligations, to resolve any disputes that we may have with you or any of our users and enforce our agreements with third parties.(F) Optimize our website and conducting research for advertising and marketing purposes

We may also use and disclose your personal information to market our products or services to you including, for example, communicating with you by mail, e-mail, SMS, and telephone to inform you about our products or services. You may make a request to us not to receive direct marketing communications.

5. Who do we disclose personal information to?

We may disclose personal information for the purposes described in this Privacy Policy to:

(A) Our professional advisers (including our accountants, lawyers, and auditors).(B) Our employees and related bodies corporate.(C) Our insurers.(D) Third party suppliers or service providers such as:

• Registered Training Organisation.
• contractors which assist us in providing services to you.
• mailing and distribution providers which organise delivery of documents.

7. What types of security measures do we have?

We will take steps that are reasonable in the circumstances to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure.

8. Do we monitor your use and access of our website and use cookies?

We may collect personal information about you when you use and access our website or our apps. We may record certain information about your use of our website or apps, such as which pages you visit, the time and date of your visit, and the internet protocol address assigned to your computer. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on our website. We use session ID cookies to make it easier for you to navigate our website. A session ID cookie expires when you close your browser. If you reject cookies, you may still use our website, but your ability to use some areas of our website will be limited and you may not be able to use the full functionality of our website. Some of our business partners use cookies and web beacons on our website. We have no access to or control over these tracking technologies. We may advertise with Google. Google may show you our advertisements based on your visit to our website. If you do not wish to see these advertisements, you can opt-out by visiting the Google advertising page by clicking on http://www.google.com/privacy_ads.html

10. How can you make a complaint?

If you wish to make a complaint about the way, we have handled your personal information or that we may have breached this Privacy Policy, you can email us on info@skillscertified.com.au. Please include your name, email address, and telephone number. Please also clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps you can take.

11. How can you find us?

Any issues, notices, or complaints in relation to the collection, hold, use, disclosure, accuracy, security of, and access to your personal information may be made by contacting us: